Client Experience Begins Before the Work Starts

Written By TBU Design Group
notecard with a bee hive, and a script name, Julia Sugarbaker, designed Viola and Beatrice Stationers

Client experience begins before the work even starts.

Some of the most successful professionals I've seen create memorable first impressions with one simple gesture: a welcome packet that includes a handwritten note.

It's a small touch. But it communicates something powerful: "I'm paying attention."

In a crowded market where most communication is automated, that signal matters. It builds trust before you've even done the work.

First impressions aren't just about showing up. They're about showing up thoughtfully.

What does your client onboarding experience look like?

TBU Design Group

Not just a collection of brands, but a collection of people, ideas, and passions.

TBU Design and TBU Design Group founder Kelsey McDonald has had an artistic flair for most of her life. Believing in the power of design, problem solving, the ability for simplicity and organization to alleviate stress and experience to drive creativity, she founded Blue Umbrella in 2009 after graduating with a degree in Design and English from the University of Minnesota – Twin Cities.

McDonald has helped designed and produced numerous projects ranging from intimate and stylized events and wedding, to business brands, logos and strategies, to simple stylized greeting cards. Having guided many clients through this exciting, yet sometimes confusing process, it has shown her what it takes to both customize and personalize any goal that is brought before her. McDonald has had over 15 years of professional client-based design experience. She has help small business hit the ground running as well as work will with some of the industries heavy hitters. What started out as a small wedding invitation adventure, has now grown into four businesses and a passion to help and support others on their own business journey.

 

 

 

 

https://www.tbudesigngroup.com/
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